First, check and rule out the referral scenarios below. Otherwise, if patron is a current KU faculty, staff, or enrolled student, use this guide to troubleshoot, or refer to firstname.lastname@example.org, or submit to Ask a Librarian email in QuestionPoint)
Questions that Service Desk Staff can ask first when trouble-shooting e-reources access issues:
Use the referral guides (left), or continue troubleshooting:
FIRST, Get the the article to the patron, if possible. If referring to E-Resources, let us know if the article was provided.
NEXT, troubleshoot these common issues:
Other resources for common questions: