User Services Student Guide: Home

Orientation manual and materials for Public Service Staff


KU Libraries relies upon the hard work of student employees to provide exceptional service to library users. Your job with KU Libraries User Services is critical to maintaining KU Libraries high service quality and to maintain smooth operations.

Service desk staff and student workers play an essential role in shaping library users' perception of the quality of service. Your active engagement, use of training materials and communication with your supervisor are vital to providing fast, friendly and informed customer service.  


Feedback and Input


This orientation manual is on-going project, designed to consolidate key information and training materials for student employees working in a broad range of public service centered areas. 

We are seeking your input, ideas and edits for this project.   Please explore the links and information and encourage your students to work with the materials as well.  Send your comments to Andi Back at

Thank you for your time and participation.