Call Number: Available at the Lawrence Public Library!
ISBN: 0446563048
Why is Zappo's perenially well regarded for their outstanding customer service and their incredible work climate? Read this book to find out why? One can also see why the incredible work climate really helps lead to mostly happy customers. It is a very "simple" read without big business jargon. It should be a very motivational read for many readers. (Lars Leon)
This book is based on research of differences between "good" and "great" companies. It is written about companies but it is easy to consider how their observations can be applied in the library world. They provide background on the criteria they used in this determination. There are parts you can pull out but they do make a case for building the company through different observations. (Lars Leon)
Covers the history of information, the science of attention, the healthy economics of media, and a wealth in between, Johnson proposes a solution to information overload by adopting smarter habits and becoming as selective about the information we consume as we are about the food we eat.
See also the LOSDC articles section for excerpts from this book included in "Leadership in the Age of Complexity: From Hero to Host" by Wheatley & Frieze
"This book provides you with a holistic view of what contributes to your wellbeing over a lifetime. Speaks to how well improvement of your wellbeing, impacts friends/family/colleagues/others in your community." (Amazon product description)